Legal

Terms & Conditions

All bookings must be paid in full in advance. No security deposit is required — guests remain liable for any damage caused.

1. Full Payment in Advance

All bookings must be paid in full before confirmation. Boat Plug does not confirm reservations without full payment. No security deposit is required.

2. Damage Liability

No security deposit is collected in advance. However, guests remain fully liable for damage, excessive cleaning, late return, smoking violations, missing items, misconduct or other costs caused during the booking. Any such costs will be invoiced separately after the booking.

3. No Smoking Policy

Smoking is strictly prohibited on all boats.

4. Late Arrival Policy

Customers must arrive on time. If the customer is more than 30 minutes late, the reservation may expire without refund.

5. Extension Policy

Extensions are only possible when available. Any extension requires booking and paying for a full additional time slot.

6. Skipper Authority

The skipper has the authority to stop, adjust or refuse the trip in case of unsafe behavior, rule violations, intoxication, aggression, smoking, damage risk or non-compliance with instructions.

7. Route Limitations

Boat Plug operates only on selected Amsterdam routes. Not all canals or areas are available due to local regulations, emission zones, boat type, weather, traffic or operational restrictions.

8. Guest Responsibility

Guests must follow the skipper’s instructions and are responsible for damage, rule violations or unsafe behavior caused during the booking.